Shipping

Please note that most of our pieces are made to order. Your order will ship within 7-10 business days of the order date.  Domestic shipping will be shipped via DPD. A shipping confirmation with tracking will be sent after the order has been shipped. International shipments usually dispatched within 7 – 14 working days after your order has been paid and accepted.

Returns and exchange policy

Most of our pieces are made-to-order – please consider this when you make your purchase. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@vielaclothing.com with details of the product and the defect.

The customer is responsible for return shipping costs. We are not liable for any lost or stolen merchandise incurred during return shipping and we therefore recommend providing tracking information with your shipment.

Exchanges

If the customer orders the wrong size, it is the customer’s responsibility to contact us within 1-3 business days of the receiving order. The repair time depends on the product type and period. For all corrections of the garment, please contact us at info@vielaclothing.com

We reserve the right to refuse any return that does not comply with the conditions stated above.