Terms and Conditions      

Thank you for your interest in our products.

The following terms and conditions of sale (T&C) apply when you place an order with us for any of the products (Products) listed on our website www.vielaclothing.com (Website).

General

Please read these Terms and Conditions carefully before ordering products from our website. By purchasing products on our website, you agree to be legally bound by these Terms and Conditions.

You may purchase products on our website for non-business purposes only. By placing an order on the Website, you acknowledge that you are purchasing the Products for your own personal use and not for resale.

By purchasing products on our Website, you also agree to be bound by our Terms of Use for the Website.

By accepting these Terms of Use, you confirm that you are at least 18 years old.

We may change these Terms of Service from time to time. Each time you order products on the Website, the terms in effect at the time you place your order will apply.

Delivery

Lithuania (7-14 working days)

EU + UK, Norway & Switzerland (7-14 working days)

USA & Canada (7-14 business days)

Japan, South Korea, Singapore, Malaysia, Taiwan, Hong Kong (7-14 business days)

Australia & New Zealand (7-14 business days)

UAE & Turkey (7-14 business days)

All of our pieces are made to order with great care and attention to detail. Please keep this in mind when making your purchase. We accept returns or exchanges only if the item you purchased is defective. As a sustainable fashionbrand, we prioritize repairing defective items free of charge. If you receive a defective item, please contact us at info@vielaclothing.com within 1-2 business days of receiving your purchase. Provide us with details about the product and the defect. Additionally, if your purchased garment becomes defective due to a lack of quality after wearing it, please reach out to us.

Conditions for Return:

The product must be returned in exactly the same condition as you received it:
unworn, unwashed, unaltered, and with all tags and accessories attached.

Customer Responsibilities:

Customers are responsible for the cost of return shipping. Although we cover the cost of repairing defective items, we are not liable for lost or stolen goods during return shipping. We recommend including tracking information with your shipment.

Incorrect Measurements:

If you realize that you’ve ordered the wrong size, please contact us within 1-2 business days of receiving your order. In such cases, we offer a €25 refund to
cover alterations made at your chosen atelier in your country. We encourage you
to measure yourself accurately before making a purchase. Please note, that the refund will be for alteration services with the invoice with our company details.

For any inquiries regarding your purchased garment, please don’t hesitate to
contact us at info@vielaclothing.com. We’re here to assist you every step of the
way.

Address

VIELA street Aguonu g. 5A,
Postal code LT03123 City
Vilnius Country , Lithuania

We reserve the right to refuse any return that does not comply with the above conditions.

Disclosure

Purchase orders can be concluded in Lithuanian or English and are kept by us for five (5) years, in accordance with the Accounting Act.

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Copyright

All of the content that appears on the website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, products, and other materials, are the exclusive property of VIELA and are protected by EU laws.

Privacy

We process your data according to the EU’s new Personal Data Regulation, GDPR, implemented on May 25, 2018.

The personal data we handle will be processed under applicable data protection rules.

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Important

VIELAS’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms & Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.