Terms and Conditions
Thank you for your interest in our products.
The following terms and conditions of sale (T&C) apply when you place an order with us for any of the products (Products) listed on our website www.vielaclothing.com (Website).
Please read these Terms and Conditions carefully before ordering products from our website. By purchasing products on our website, you agree to be legally bound by these Terms and Conditions.
You may purchase products on our website for non-business purposes only. By placing an order on the Website, you acknowledge that you are purchasing the Products for your own personal use and not for resale.
We may change these Terms of Service from time to time. Each time you order products on the Website, the terms in effect at the time you place your order will apply.
Lithuania (3-5 working days)
EU + UK, Norway & Switzerland (7-14 working days)
USA & Canada (7-14 business days)
Japan, South Korea, Singapore, Malaysia, Taiwan, Hong Kong (7-14 business days)
Australia & New Zealand (7-14 business days)
UAE & Turkey (7-14 business days)
Return & Exchange Policy
All of our pieces are made to order – please take this into consideration when making your purchase. We do not accept returns or exchanges unless the item you purchased is defective. As a sustainable fashion brand, we make it a priority to repair your purchased items for free if you had issues with fit, measurements, etc. If you receive a defective item, please contact us at email@example.com and provide details about the product and defect. Customer is responsible for return shipping costs. We are not responsible for lost or stolen goods during return shipping and therefore recommend that you include tracking information with your shipment.
If the customer ordered the wrong size, it is their responsibility to contact us within 1-3 business days of receiving the order. The repair time depends on the type of product and the time period. The product must be returned in exactly the same condition as you received it: unworn, unwashed, not altered in any way, and with all tags and accessories attached.
For any corrections of the garment please contact us firstname.lastname@example.org
VIELA street V.Kreves 45-38
Postal code LT49440City
Kaunas Country , Lithuania