Terms and Conditions      

Thank you for your interest in our products.

The following terms and conditions of sale (T&C) apply when you place an order with us for any of the products (Products) listed on our website www.vielaclothing.com (Website).

General

Please read these Terms and Conditions carefully before ordering products from our website. By purchasing products on our website, you agree to be legally bound by these Terms and Conditions.

You may purchase products on our website for non-business purposes only. By placing an order on the Website, you acknowledge that you are purchasing the Products for your own personal use and not for resale.

By purchasing products on our Website, you also agree to be bound by our Terms of Use for the Website.

By accepting these Terms of Use, you confirm that you are at least 18 years old.

We may change these Terms of Service from time to time. Each time you order products on the Website, the terms in effect at the time you place your order will apply.

Delivery

Lithuania (3-5 working days)

EU + UK, Norway & Switzerland (7-14 working days)

USA & Canada (7-14 business days)

Japan, South Korea, Singapore, Malaysia, Taiwan, Hong Kong (7-14 business days)

Australia & New Zealand (7-14 business days)

UAE & Turkey (7-14 business days)

Return & Exchange Policy

All of our pieces are made to order – please take this into consideration when making your purchase. We do not accept returns or exchanges unless the item you purchased is defective. As a sustainable fashion brand, we make it a priority to repair your purchased items for free if you had issues with fit, measurements, etc. If you receive a defective item, please contact us at info@vielaclothing.com and provide details about the product and defect. Customer is responsible for return shipping costs. We are not responsible for lost or stolen goods during return shipping and therefore recommend that you include tracking information with your shipment.

Exchange

If the customer ordered the wrong size, it is their responsibility to contact us within 1-3 business days of receiving the order. The repair time depends on the type of product and the time period. The product must be returned in exactly the same condition as you received it: unworn, unwashed, not altered in any way, and with all tags and accessories attached.

For any corrections of the garment please contact us info@vielaclothing.com

Address

VIELA street V.Kreves 45-38
Postal code LT49440City
Kaunas Country , Lithuania
Phone  +37060743790

We reserve the right to refuse any return that does not comply with the above conditions.

Disclosure

Purchase orders can be concluded in Lithuanian or English and are kept by us for five (5) years, in accordance with the Accounting Act.

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Copyright

All of the content that appears on the website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, products, and other materials, are the exclusive property of VIELA and are protected by EU laws.

Privacy

We process your data according to the EU’s new Personal Data Regulation, GDPR, implemented on May 25, 2018.

The personal data we handle will be processed under applicable data protection rules.

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Important

VIELAS’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms & Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.