Domestic shipments

Please note that all of our pieces are made to order. Your order will ship within 3-5 business days of the order date.  Domestic shipping will be shipped via Omniva parcel terminal or courier. Note! You can easily check the delivery price at the checkout section after you put your address information

A shipping confirmation with tracking will be sent after the order has been shipped. Please, always include your phone number in case the courier needs to contact you. Note! The tailoring process may take longer than it mentioned (we will inform you via email)

International shipments

Our logistics partners – UPS, FedEx, GLS, DPD. We exclusively provide door-to-door delivery.

We currently ship to the following countries:

  • Lithuania (3-5 business days)

  • EU + UK, Norway & Switzerland (7-14 business days)

  • USA & Canada (7-14 business days)

  • Japan, South Korea, Singapore, Malaysia, Taiwan, Hong Kong (7-14 business days)

  • Australia & New Zealand (7-14 business days)

  • UAE & Turkey (7-14 business days)

 If you have placed an order shipping to a destination outside the EU, tax, customs, and import duties will be levied by the client’s local shipping cost.


We use only organic micro corrugated and recycled cardboard. All our items are carefully packed in unique silk paper which is acid-free so it does not damage or color objects.

Return policy & Exchanges

All of our pieces are made-to-order- please consider this when you make your purchase. We do not accept returns or exchanges unless the item you purchased is defective. As a sustainable fashion brand, we give the priority to repair your purchased items for free if you had problems with the fit, measurements or etc.If you receive a defective item, please contact us with details of the product and the defect.The customer is responsible for return shipping costs. We are not liable for any lost or stolen merchandise incurred during return shipping and we, therefore, recommend providing tracking information with your shipment.


If the customer orders the wrong size, it is the customer’s responsibility to contact us within 1-3 business days of the receiving order. The repair time depends on product type and period. The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories. For all corrections of the garment, please contact us  info@vielaclothing.comAddressVIELA Street – V.Kreves 45-38Postcode – LT49440City – KaunasCountry – LithuaniaPhone – +37060743790We reserve the right to refuse any return that does not comply with the conditions stated above.

Individual Order Process & Conditions

  • If you have an idea to create an item for a special occasion (weddings, special events and etc) we are providing this service as well. Send us a mail via about your own vision of design. If we receive an individual order, the service we provide is as follows: preparation of the sketch, providing the garment, and seamstress services.
  • Regarding the payment policy, we always ask for a 50% deposit in advance (this applies to both individual non-individual services.The tailoring duration time depends on the customer deadline.
  • If the customer is unsatisfied with our service, or there were issues and/or the overall product did not reach the standards the customer was expecting, we will gladly return up to 50% of the amount that was paid (the final refund amount would then be calculated based on the progress of the order and the making of it). In the event of only the deposit being paid (this applies for both individual and non-individual orders/purchases) our policy gives us the full lenience to keep the full deposit.
  • In the event of a refund, the refund may take up to 30 days to be processed and reimbursed to the customer.

Privacy Policy

Effective date: November 16, 2018

VielaClothing (“us”, “we”, or “our”) operates the website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for VielaClothing is managed through Free Privacy Policy Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

VielaClothing uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Lithuania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Lithuania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

VielaClothing will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

VielaClothing may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of VielaClothing
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page


Contact details

If you have any questions regarding this Privacy Policy, please feel free to contact us through the following contacts:


Self-employed code: 877799

Adress: V.Krėvės 45-38, Kaunas, Lithuania LT – 49440.

Tel.: +37060743790