Shipping Rates

 

Standard Shipping

Lithuania: 5€ (14-20 business days)

EU: 14€  (14-20 business days)

Rest of the World:  €30  (14-20 business days)

Express Shipping

Lithuania: €5

EU: €25

Rest of the World: €35

Duties and taxes are not included.

Once your item has been dispatched, you’ll receive a confirmation email with a tracking number. Please include your phone number so the courier can contact you if needed.

If you would like to receive your package sooner, please contact us as soon as possible. We have an priority option for pre-order items.

 

Return & Exchange Policy

 

Made-to-Order Items

All items are made to order. We only accept returns or exchanges for defective items. If you receive a defective item, please contact us at info@vielaclothing.com within 1-2 business days with details about the defect.

Return Conditions

Items must be returned unworn, unwashed, unaltered, and with all tags attached.

Customer Responsibilities

Customers cover return shipping costs. We recommend using tracked shipping, as we are not liable for lost or stolen returns.

Incorrect Measurements

If you ordered the item and your measurements were not correct, please contact us within 24 hours.

All alterations are to be made exclusively in our studio, and we do not cover any additional costs for alterations made abroad.

If you receive your item and find that the measurements are incorrect, please submit your request within 24 hours to receive priority service from us.

All additional shipping costs are the responsibility of the customer.

If we receive your request after 24 hours, we can still repair the item, but it will no longer be eligible for express service.

Note: We reserve the right to refuse any return that does not meet the above conditions.

Refund and payments :

Please note that all refunds can take 30-60 business days to appear in your bank account.

For any questions, reach out to us at info@vielaclothing.com. We’re here to help!

Bridal Dress Order Policy

Payment: A 50% deposit is required at the time of ordering your bridal dress. For international customers, full payment is necessary in advance.

Delivery Terms: We will work with you to determine your preferred delivery date and can accommodate urgent or specific requests. Your order will be delivered only with the express shipping.

Order Status: Our dedicated team will keep you informed about the progress of your bridal order every step of the way.

Fit Confirmation: Once you receive your dress, please let us know within 24 hours if you are satisfied with the fit.

Alterations: Any necessary adjustments should be communicated with a photo or video of the dress, and will require confirmation from our tailor. We offer repairs at no additional cost, though shipping fees will be the customer’s responsibility.

Refund/returns :  Please note that bridal and all custom-made dresses fall under the “made to order” category, which means they are non-returnable.

For any questions please contact us info@vielaclothing.com